FAQs

[+]What is the mailing address to the Courtyards Office?

 

The Courtyards
8000 Boteler Lane
College Park, MD 20740

[+]When is my rent due each month?

 

Rent is due on the 1st of every month. Late fees are assessed for any payment not received by the end of the day on the 10th.

[+]How do I retrieve a package mailed to me?

 

If you receive a package, you will be e-mailed once it is logged for you. Once you get the e-mail, bring a photo ID to the Clubhouse Office or the Clubhouse After Hours desk.

[+]How do I enter a work order to get something fixed in my apartment?

 

You may enter a work order through the Resident Portal. Please remember that it takes approximately 48 hours for your work order to be completed.

[+]Where may I park my bicycle?

 

Your bicycle may be parked at any bike rack in the Courtyards Community. Securing a bicycle to railings, light poles, etc. is strictly prohibited and will cause the bicycle to be impounded.

[+]Is there a shuttle that will take me to campus?

 

Currently, two shuttle routes run between the Courtyards and campus. The Courtyards Express runs during the weekdays and the Purple Line runs in the evenings. Please visit http://www.dots.umd.edu/routes/commuter.html for shuttle routes, schedules, and information.

[+]What if I have a disagreement with one of my roommates?

 

We, first, encourage you to confront that roommate respectfully about the disagreement. If this is not successful, your Community Assistant is a well-trained resource that can offer you support as needed.

[+]Where do I dispose my trash and recyclables?

 

All household trash and large items should be taken to the trash compactor located at the rear of the community near the back entrance gate. A recycling container is also located next to the compactor for your convenience. Please remember to place trash/recyclables in the containers and do not leave it on the ground.

[+]What are bedbugs?

 Cimex Lectularius, or the common bedbug, has existed for thousands of years. Mentioned in ancient writings all the way back to the time of Aristotle, this small, flattened insect feeds on the blood of humans and animals. Bedbugs usually travel in small groups. When immature, bedbugs are a pale yellow color. Adult bedbugs are a reddish brown color and typically around a quarter of an inch long, or about the size of an apple seed.

The bedbug is most active at night, preferring to hide close to where its host sleeps. Its size and shape make it adept at hiding in crevices in bedding or furniture. They can hide behind electrical outlets, picture frames, door frames as well as a number of other areas.

Bedbugs are extremely hardy and can live up to 18 months without eating. Bedbugs can be found in vacant as well as occupied apartments.

 

[+]What does a bedbug bite feel like?

Most bedbug bites are actually painless, but may later turn into large, itchy skin welts. These welts do not have a red spot in the center as do the bites from fleas.

 

[+]Are bedbugs dangerous?

 Bedbugs are a nuisance, but are not known to spread diseases to humans.

 

[+]How does an apartment home become infested with bedbugs?

 In most cases, people carry bedbugs into their homes unknowingly in infested luggage, furniture, bedding, or clothing. Used furniture, textiles, and clothing could be infested with bedbugs unbeknownst to the seller or buyer. Bedbugs may also travel between apartments through electric conduit, small crevices or cracks in walls and floors.

 

[+]How can I keep bedbugs out of my home?

 Wash clothing and inspect luggage immediately after returning from a trip. Inspect used items such as furniture, textiles or clothing for bedbugs before bringing it into your home. Never bring discarded bed frames, mattresses, box springs or upholstered furniture into your home.

 

[+]How do I know if my apartment home has bedbugs?

 You may notice itchy skin welts. You may also see the bedbugs themselves, small bloodstains from crushed insects, or dark spots from their droppings. It is often hard to find them because they hide in or near beds, other furniture, and in cracks.

 

[+]Do bedbugs only infect dirty homes?

 Having bedbugs doesn’t mean that a person or their home is dirty. These pests have been found in the most exclusive and prominent of places, such as five star hotels and luxury cruise ships. They don’t discriminate between one star and five star; bedbugs can be found everywhere.

Maintaining a clutter-free environment, however, will make it easier to eliminate bedbugs if they should be found in your apartment home.

 

[+]What should I do if I think my apartment home has bedbugs?

 Contact the management office at once so that we may conduct a thorough inspection. We will provide you with step-by-step instructions for preparing for an inspection and treatment, if necessary.

 

[+]I had bedbugs. How can I keep my infested items from infesting someone else’s home?

 Never resell or donate infested furniture, textiles or clothing. If you throw infested furniture away, make it undesirable to others by cutting or poking holes in the upholstery or making it unusable. Paint or tape a sign to it that says “Infested with bedbugs”.

 

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